UK
PLEASE NOTE: If your tracking number starts with two letters followed by nine numbers and 'GB' please call 08459 272 100 to track your order or go to: www.RoyalMail.com. If you have not got your tracking number that was emailed to you, you can request this by logging into your account, clicking on the relevant order and clicking on 'help desk'.
Please click here and log into your account and post a message on the 24/7 HelpDesk to have your order or despatch query answered quickly.
When available you may select one of the following three delivery methods during checkout:
Standard Guaranteed Delivery (WHERE OFFERED): Royal Mail* - We aim to deliver within 5-7 working days / FREE or £3.95 for orders under £50
Standard Plus Guaranteed Delivery (WHERE OFFERED): Royal Mail* - We aim to deliver within 2-4 working days / £4.95
Express Delivery (WHERE OFFERED): DHL Express/Royal Mail*- We aim to deliver within 4 working days / £5.95 or £9.95 for larger, bulky items
Saturday Delivery (WHERE OFFERED): Up to 1am Saturdays* / £9.95
IMPORTANT INFORMATION FOR UK DELIVERIES:
*ALL ORDER TIMES DEPENDENT ON RM STRIKES OR OTHER INDUSTRIAL ACTION. PLEASE BE AWARE THAT ORDERS PLACED PRIOR AND DURING PERIODS OF INDUSTRIAL ACTION MAY FACE DELAYS OF UP TO 7 DAYS FROM OUR EXPERIENCE.
Before placing your order, please note:
- If you place your order before 1pm on Monday to Friday it will be dispatched by our couriers, to arrive within 4 working days (Express Delivery) or 7 days (Standard Delivery) and will arrive between 8am and 5pm or if Saturday Delivery is chosen, between 8am and 1pm.
- We cannot specify a particular delivery time within the 8am-5pm window (8am - 1pm Nextday/Saturday Delivery).
- Express Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 - 38, 44, 45, 51-56, BT, IM, JE, GY
- We reserve the right to suspend refunds for non-delivered items until our carriers have confirmed that the order is lost.
After your order has shipped:
- The delivery address may not be changed.
- You may track your order from our couriers website using a unique tracking number which will be emailed to you.
- If nobody is available at the delivery address to sign for the delivery, the driver will leave a card through your door with details of how to collect your parcel from the depot, or how to arrange for re-delivery
- If your order is returned to us we will automatically re-send it free of charge up to a maximum of two times. If after this the delivery is still unsucessful we will contact you to arrange alternate delivery arrangements.
IMPORTANT: ALL INTERNATIONAL ORDERS & HIGH VALUE UK ORDERS (USUALLY OVER £500) MUST COMPLETE A ONE-OFF SHIPPING AUTHORISATION FORM.
Click here to download Shipping Form
USA & CANADA
Standard Delivery only – approximately 7 - 10 working days*.
Cost of this delivery is subject to weight**
*Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.
Please note: We are unable to ship some larger, bulky items such as Boots, Suits, Jackets & Coats to these destinations, if this is the case we will inform you.
Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Click here to download Shipping Form
EUROPE
Standard Delivery Only - approximately 7 - 10 working days
Cost subject to weight*
* The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.
Please note: We are unable to ship bulky items such as Boots, Suits, Jackets & Coats to Andorra, Monaco, Cyprus, Greece, Malta & Corsica
Click here to download Shipping Form
AUSTRALIA, JAPAN & NEW ZEALAND
Standard Delivery Only - approximately 7 - 14 working days*
Cost subject to weight**
* Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.
Please note: We are unable to ship bulky items such as Boots, Suits, Jackets & Coats to Australia, Japan & New Zealand
Click here to download Shipping Form
Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. |
